FTS Computer Repair, Inc. ("we", "us", "our") operates the website ftscomputerrepair.com (the "Website"). This page explains what information we collect, how we use it, and the choices you have.

By using the Website, you agree to the collection and use of information as described in this policy.

Who we are

FTS Computer Repair, Inc.
1255 Bay Street, Old Town
Florence, Oregon 97439

Phone / text: 541-590-2474
Email: info@ftscomputerrepair.com

Information we collect

Information you give us. When you book an appointment, fill in our contact form, or email or text us, we collect the details you provide — typically your name, phone number, email address, and a description of the problem you need help with. If you buy something or pay for a service, payment details are handled by our payment processor; we do not store your full card number.

Information collected automatically. Like most websites, ours records basic technical information when you visit: your IP address, browser type and version, the pages you view, the time and date of your visit, and how long you spend on each page. This is standard server and analytics data.

Cookies. Cookies are small files stored on your device. We use them to keep the site working properly and to understand how visitors use it. You can set your browser to refuse cookies, though some parts of the site may not work as well if you do.

How we use your information

We use the information we collect to:

Provide, operate and maintain the Website
Respond to your enquiries and provide the services you ask for
Schedule, confirm and manage your appointments
Contact you about your repair, appointment or account
Understand how the Website is used so we can improve it
Detect and address technical problems or security issues
Meet our legal and accounting obligations

We do not sell your personal information.

Booking and appointments

Appointments are booked through Wix Bookings, which is provided by Wix.com Ltd. When you book, the information you enter is processed by Wix on our behalf so we can schedule and manage your appointment. Wix's own privacy policy governs how they handle that data.

Analytics

We use Google Analytics to understand how visitors use the Website — which pages are viewed, how people arrive, and how long they stay. Google Analytics uses cookies and collects this information in aggregate. It helps us improve the site; it is not used to identify you personally.

You can opt out of Google Analytics using Google's browser add-on: https://tools.google.com/dlpage/gaoptout

What we do NOT do

To be clear about things we are sometimes asked:

We do not run advertising remarketing or retargeting campaigns
We do not use Google Ads remarketing, Facebook remarketing, or AdRoll
We do not use Mailchimp or any bulk email marketing platform
We do not sell, rent or trade your personal information to anyone
We do not send marketing emails to customers who haven't asked for them

Your data on the devices we service

When you bring a device to us for repair, we may need to access it to diagnose and fix the problem. We treat everything on your device as confidential:

We access only what is necessary to carry out the work you asked for
We do not copy, retain, or share your personal files
We do not browse your photos, documents, messages or accounts out of curiosity
If a repair could put your data at risk, we will tell you before we proceed
Any temporary copies made during a data transfer or backup are deleted once the job is complete and you have confirmed everything is in order

If you ask us to securely erase a device, we do so using methods intended to make the data unrecoverable.

Sharing your information

We share personal information only in these situations:

Service providers who help us operate the business — for example our website host, booking platform and payment processor — and only to the extent needed to do their job
Legal requirements, where we are required by law, subpoena or court order
Protection of rights, where necessary to investigate fraud, enforce our terms, or protect the safety of our customers or the public

Data retention

We keep your information only as long as needed for the purposes described here, or as required for tax, accounting and legal reasons. Repair records are kept so we can honour our workmanship guarantee and help you if a problem recurs.

Security

We take reasonable steps to protect your information, including secure connections on the Website and restricted access to customer records. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

The Website is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

Your rights and choices

You may:

Ask what personal information we hold about you
Ask us to correct information that is wrong
Ask us to delete your information, subject to our legal and accounting obligations
Ask us to stop contacting you
Refuse or delete cookies through your browser settings

To make a request, email info@ftscomputerrepair.com or text 541-590-2474.

Links to other websites

The Website may link to sites we do not operate — for example our Google Business Profile, our Facebook page, or a booking or payment provider. We are not responsible for the content or privacy practices of those sites, and we encourage you to read their policies.

Our Facebook page: https://www.facebook.com/FTSComputerRepair

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with a revised "last updated" date. Significant changes will be noted clearly. We encourage you to review this page periodically.

Contact us

Questions about this policy? Get in touch:

Text or call: 541-590-2474
Email: info@ftscomputerrepair.com
In person: 1255 Bay Street, Old Town Florence, Oregon — inside Ärtêfacts, next to Books n' Bears

Privacy Policy