Computer trouble?
We make it simple.
Friendly, patient tech help for your computer, tablet, or phone — explained in plain English, never tech-talk.
customers
customers
What's going on with your device?
Tap the one that sounds most like your problem, and we'll point you to the right service to book — no pressure.
How we can help
These are some of our most common requested services, but if you ever need help with something that's not listed, just ask — we love to support you in any way we can.
Diagnostic & Repair
We work on both Mac and PC. Slow, frozen, or won't start? We find out exactly what's wrong and fix it — laptops and desktops.
Virus & Scam Protection
We'll remove viruses and set up 24/7 managed cloud antivirus — peace of mind while you use your devices, and protection for your data.
Computer Tune-Up
Is your computer crawling? A tune-up clears out the clutter and speeds things up again — usually a quick, same-day fix.
Data Backup & Recovery
Protect your precious photos and files — and get them back if something goes wrong.
Hardware Upgrades
Adding more memory or a solid-state drive can make an older computer feel brand new. We'll recommend the right upgrade and install it.
New Device Setup
We'll move your files, photos, email, and favorite programs to your new computer, tablet, or phone — and make sure everything works.
Phone & Tablet Help
Activation, setup, data transfer, and patient tutoring for phones and tablets — explained step by step, never rushed.
Remote Support
No need to leave home. With your okay, we can connect over the internet and fix many problems while you watch.
★ Available to Tech Support Members only.
1-on-1 Tutoring
Patient, personal lessons on your phone, tablet, or computer — go at your own pace, no rushing.
Small Business Support
Customized IT services that keep your business technology running reliably and securely — ask about a free consultation.
Computer Sales
We have used, refurbished, and new computers available — everything is guaranteed and comes with a one-year warranty.
Recycle an old computer
We'll recycle it responsibly and wipe any personal data first, so your information stays safe.
Recycling is free when you purchase a new computer from us.
Meet Jolene
Before FTS, Jolene served eight years in the U.S. Air Force (2008–2016) as a Client Systems Technician, earning two associate degrees, a bachelor's in computer science, and advanced certifications. She completed two tours in Afghanistan and held senior roles, including IT Asset Management at Fairchild AFB and Supervisor of Joint Document & Media Exploitation for the Defense Intelligence Agency.
A native of Redding, California, she settled in Florence near her parents and opened FTS Computer Repair in Old Town in 2016 — with her dad building out the shop and her mom helping with customers. She quickly became the Siuslaw area's go-to tech shop, and today you'll find her inside Ärtêfacts in historic Old Town, greeted by her dogs.
Jolene has been voted Best of Florence multiple years running and earned the 2019 Siuslaw Award for Excellence in Customer Service. When she isn't fixing computers, she gives back — volunteering with the Oregon Coast Military Museum, leading the restoration of Singing Pines Dog Park, and donating refurbished computers to local charities and non-profits.
Lexi, Ollie, Riley, Sophie & Maddie
“I fell in love with beautiful Florence after leaving the military. The support from this community has been phenomenal — I'm humbled and thankful.”— Jolene
Why choose FTS?
We guarantee our work
If anything goes wrong with a repair we did, we'll happily make it right.
No geek speak
No jargon or acronyms — we explain everything in plain language that makes sense.
Small enough to care
You're not just a customer — you're a neighbor and part of our coastal family.
Flexible scheduling
In a tech jam? Text or email us and we'll get back to you within 24 hours. Or you can book an appointment right now — see our availability online.
Renowned reliability
Honest help identifying the problem and recommending the best fix.
Award-winning trust
Multiple Best of Florence awards plus the 2019 Siuslaw Award for Excellence in Customer Service.
Known and trusted in
Florence for 10+ years
Owner Jolene brings 25+ years of hands-on experience and 10+ years serving Florence, Oregon. Our reviews speak for themselves.
★★★★★
Award-Winning Service
Voted Best of Florence
8+ years running
What people are saying
Over 280 five-star reviews from folks right here in Florence — here are a few of the latest.
“My computer software issue was quickly and expertly fixed. I provided a written explanation report when I went to my appointment (as they asked) and it was very helpful for them to assess the problem quickly. Thank You to FTS!”
— MERILEE MULVEY
2 months ago
“FTS Computer was Great! I took in old desktop along with new desktop and she transferred all my data very quickly. Once home it all worked like a charm, best part, I DIDN'T have to do it! Well worth the money. She did a VERY NICE QUICK JOB! Highly recommend her services.... Thank you!”
— P Farns
8 months ago
“I brought my computer in for an «access denied» error on my gmail accounts in the Outlook program in Sept 2025. Jolene quickly found the problem and corrected it. Her service was professional, prompt and helpful.”
— Elizabeth Kennedy
9 months ago
Common questions
How do I book an appointment?
Where are you located, and what are your hours?
What's the best way to reach you?
Do you make house calls?
Do you fix phone screens or replace batteries?
Do you work on printers?
How much will it cost?
Most services fall under my flat rate of $85.
That said, I try to be fair about what I actually end up doing. If a job turns out to be smaller than expected, I'll charge you less — I'd rather do that than take the full amount for ten minutes' work.
When you book, you'll see a rough estimate for the service you've chosen. Treat that as a starting point rather than a final figure. In my experience it often shifts once we've talked and I've had a proper look — sometimes the problem is different from what you thought, and sometimes it's simpler. Either way, we'll go over the cost together before I start any work, so nothing on the bill is a surprise.